“You won’t notice and get affected until it happens to you.”
This was what one Muntinlupa mom told Alabang Bulletin yesterday when she asked for help to make more people aware of what she experienced in SM Hypermart by East Service Road in Muntinlupa.
“I’ve heard about this happening to other people. I’ve seen posts on Facebook. But I never thought this would happen to me as well,” said the mother of two who requested anonymity.
While doing groceries in SM Hypermart, she picked up her usual coffee and cheese among other stuff but got confused when the cashier told showed her the bill.
The Coffee with the Price on the Shelf
“I was a bit surprised because my bill was somewhat high considering I only bought a few items,” she expressed.
The price she was charged for the coffee.
It turns out that the coffee she thought she bought for only P219 (the price displayed on the shelf) was registered as P241.50 on the cash register OR was P22.50 more expensive than what was declared.
Upon further looking at her bill, she also saw the cheese she thought she was buying for P126 was tagged as P145 on the cash register — a P19 difference.
She admitted that for some, the almost P42 difference would be small but she also expressed that P42 is P42.
She talked to the customer service and got a refund for the coffee. She hasn’t gone back for the cheese, she added.
“Their price checker also displays a different price from the tag,” the Muntinlupa mom also mentioned.
She feels that this has been going on for a long time but that she was only able to check this instance.
“Feeling ko madami pa items na ganyan pero wala lang akong time to check one by one,” she noted.
The price displayed on the price checker.
She then advised all shoppers in all groceries to check their receipts before paying as this error or negligence might be prevalent in other supermarkets as well.
Have you experienced this as well? Let us know so we can post as well and call the attention of DTI.